Refund Policy

Welcome to TRYSCENTIC. We are committed to delivering authentic fragrances and a premium experience with every order. Due to the nature of fragrance products and hygiene standards, please review our policy carefully before placing your order. 1. Authenticity Guarantee All fragrances and decants sold by TRYSCENTIC are 100% authentic and sourced from original retail bottles. If you believe there is an authenticity issue with your order, please contact us within 48 hours of receiving your package with clear photos and order details for review. 2. Returns & Exchanges For hygiene and product safety reasons, returns or exchanges are only accepted in the following cases: Wrong item received Damaged product upon arrival Verified leakage or packaging defect Confirmed authenticity concern after review We do not accept returns or exchanges for: Personal scent preference Change of mind Used or heavily sprayed decants Minor packaging differences from original retail bottles 3. Return Conditions To qualify for a return or exchange: The item must remain in its original condition The product must not be excessively used Request must be submitted within 48 hours of delivery Proof of issue must be provided through photos or videos TRYSCENTIC reserves the right to refuse returns that do not meet these conditions. 4. Refund Process Once your request is reviewed and approved: Refunds are processed through the original payment method Processing times may vary depending on your bank or payment provider Shipping fees are non-refundable unless the issue was caused by TRYSCENTIC 5. Exchange Process Approved exchanges will be arranged based on product availability. If the requested item is unavailable, store credit or a refund may be offered instead. 6. Shipping Damage If your package arrives damaged: Contact us immediately after delivery Include clear images of the packaging and product Do not dispose of the original packaging until the case is reviewed